Policies | Now Boarding Cafe

Shipping Policies

1. General Information

We are committed to delivering your order accurately, in good condition, and on time.
Please note that all items (including gifts) will be shipped with an invoice mentioning the price as per Indian tax regulations.

2. Shipping Locations

Currently, we ship only within India.
We offer shipping to most pin codes across the country. In case your location is not serviceable by our logistics partners, we will notify you at the earliest.

3. Shipping Charges

Shipping charges vary based on the product, location, and service level you choose.
For orders above INR 2000, we offer free standard shipping across India.
For orders below INR 2000, standard shipping charges will apply and will be mentioned at checkout.

4. Delivery Time

Orders are processed within 1-2 business days after receipt.
Standard shipping typically takes 3-7 business days after the order is processed.
Delivery times may vary based on your location, product availability, and other factors.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details.
You can track your order through the link provided in the email or by logging into your account on our website.

6. Undelivered Packages

If a package is undelivered due to incorrect address or unavailability of the recipient, the order will be returned to us. We will attempt to contact you to arrange for re-shipment.

7. Damaged or Missing Items

If you receive a damaged product or if there are items missing from your order, please contact our customer service within 48 hours of delivery.
We will arrange for a replacement or refund as per our return policy.

Terms and Conditions

1. Introduction

Welcome to Now Boarding. By using our website and services, you agree to comply with and be bound by the following terms and conditions.
Please read these terms carefully. If you do not agree with any part of these terms, you should not use our website.

2. Use of the Website

You must be at least 18 years old to use our website.
You agree to use the website for lawful purposes only and not engage in any activity that disrupts or interferes with the website’s functionality.

3. Account Registration

You may be required to register an account to make a purchase.
You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

4. Product Information and Pricing

We strive to ensure that all product information, including pricing, is accurate and up-to-date. However, errors may occur.
In the event of an error, we reserve the right to correct the price or description and notify you accordingly.

5. Payment Terms

All payments must be made through the available payment methods on our website.
We reserve the right to cancel any order if we suspect fraudulent activity.

6. Returns and Refunds

Our return and refund policies are outlined separately on the website. Please refer to them for more details.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Now Boarding and is protected by Indian and international copyright laws.
You may not reproduce, distribute, or create derivative works from any content on this website without our express written permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Our total liability to you for any claim related to your use of our website or products is limited to the amount you paid for the product.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these terms will be subject to the exclusive jurisdiction of the courts in [City], India.

10. Changes to Terms

We reserve the right to modify these terms and conditions at any time.
Any changes will be posted on this page and will become effective immediately upon posting.

Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal information.
This policy explains how we collect, use, and share your information when you visit our website or make a purchase.

2. Information We Collect

We collect personal information you provide to us, such as your name, email address, phone number, and payment details.
We may also collect non-personal information, such as your IP address, browser type, and browsing behavior on our site.

3. Use of Information

We use your information to process your orders, communicate with you, and improve our services.
We may use your email address to send you promotional offers and updates, which you can opt out of at any time.

4. Sharing of Information

We do not sell or rent your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business.
We may also disclose your information if required by law or to protect our rights.

5. Cookies

Our website uses cookies to enhance your browsing experience.
You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page and will become effective immediately upon posting.

Returns and Refunds Policy

1. Return Eligibility

Items must be returned within 30 days of receipt.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
Certain items are non-returnable, including perishable goods, intimate items (e.g., undergarments), custom products, and sale items.

2. Return Process

To initiate a return, please contact our customer service team at [email address] or [phone number] with your order number and the reason for return.
We will provide you with a return authorization number and instructions on how to send your item back to us.
Please ensure that the return authorization number is clearly marked on the package.

3. Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
For defective or damaged items, we will cover the cost of return shipping.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, first check your bank account again.
Then, contact your credit card company or bank as there may be a processing delay.
If you’ve done all of this and still have not received your refund, please contact us at [email address] or [phone number].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email address] or [phone number].

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.